Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Personalised items are non returnable unless faulty. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lilfoxbusiness@gmail.com. If your return is accepted, it is the buyers responsibility to send it back to us. We recommend a signed for service as we cannot issue a refund until the item is received back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lilfoxbusiness@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods such as custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.